Check whether the network is stable. We recommend that you move your device to a more stable network environment or use a mobile hot spot to upgrade the firmware again.
If you are upgrading the firmware of a Bluetooth device, check whether the App is always running at the frontend. If you exit the App, the firmware upgrade may fail.
If you find that your device firmware version is inconsistent with the firmware version of other devices(the same model), and you cannot receive the firmware upgrade pushed by the App, it means that the firmware is still in the testing stage and the device manufacturer has not yet fully pushed it. If you still want to upgrade to the latest firmware, you can submit feedback to us and we will push the latest firmware for you (you need to provide your device's virtual ID).
If the problem persists, please provide us with your App ID, device ID, and device firmware version number.
Open our App
Go to the control panel of the device you want to view and click the button in the upper right corner.
Click on "Device Information" and you will see the "Virtual ID" of the device.
Click the "Check Firmware Update" button and you will see the firmware version number of the device.
Thank you for your support and understanding.
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